Our Ethos

Our Ethos in support of our Vision “Providing Outstanding Personal Care and Support”



We promote service users’ active participation.

We support people in respect to their wishes, needs and preferences.

We respond to a person’s changing needs.

We encourage people to achieve their full potential.

We support people to make informed choices and respect that they may take informed risks.

We ensure the people we support are safe and free from possible harm.



We respect and support the rights of people to be involved in decisions that affect their lives.  We treat everyone with dignity and promote independence wherever possible.

We respect privacy and understand that our work environment is also someone’s home.

We value the people who use our services and their contribution to communities.

We welcome diversity and ensure fairness across all aspects of our work.



We are honest, open and accountable in all that we do.

We have our service users’ best interest at the heart of everything.

We work in accordance with professional and best practice guidelines.



We aim for excellence and encourage a culture of innovation, expertise and continuous improvement.

We each consistently learn and grow so that we can help our colleagues and service users to benefit from our efforts.


Team Work

We are each team players and team leaders in our own right.

We communicate openly and work collaboratively.

We are flexible and able to adapt if there is a more effective way of working.

We ask for help when we need it and are supportive to others who ask for help.